Returns, without the back-and-forth.
Give customers a simple way to start returns while your team manages approvals, exchanges, refunds, and workflows from one place.
Make returns self-service.
Keep your team in control.
Let customers start and manage their returns without waiting for support, while your team keeps control over policies, approvals, refunds, and exchanges.
Select order
Customer looks up their order in seconds.
Select item
Choose exactly what's being returned.
Choose reason
Captured automatically for your insights.
Select resolution
Refund, exchange, whatever you allow.
Submit
No ticket, no wait request sent instantly.
Make returns feel
like part of your store.
Extend your brand beyond checkout with a returns experience that looks, feels, and communicates like your storefront. The customer never feels like they've left your store.
From return request to resolution.
Follow every return through a clear workflow — from receiving the item to verifying its condition and completing the right resolution.
Scan label
or search by order ID
Review order
customer + package type
Verify condition
per item with photos
System decides
auto-refund or ticket
Submit
everything syncs instantly
Set your
return rules once.
Define how different return scenarios should be handled, so your team doesn't have to make the same decisions over and over.
Give customers the resolution that works for them.
Handle refunds and exchanges without breaking the return workflow.
Refund
Return money to the customer once the item is approved.
Exchange
Swap for another item and keep the original sale.
Every return.
One place to manage it.
Keep return requests, statuses, reasons, refunds, and exchanges connected so your team always knows what needs attention.
Understand why
customers are returning.
See what's being returned, why it's being returned, and where patterns are emerging so you can improve products, operations, and the customer experience.
Connect returns with shipping, tracking, support, and post-purchase experiences.
All within ShipKasa — one workspace for the entire order journey.