Relief Factor Co. Ships More and Pays Less with ShipKasa 

Relief Factor has a mission to help customers live pain free. As a leading health supplements company in Kirkland, WA serving millions of people, we feel a responsibility for the well-being of our customers.  For years, the shipping software has held us back in delivering our promise of getting people the relief they need. As business grew and demand for our products surged, our shipping system could no longer keep up.

We have been able to reduce what used to take us 2 hours for 600 orders to just 30 minutes of work.

Our rate of errors increased. Some orders were missed entirely, while others were shipped twice. Customers who received a duplicate often worried about billing errors. With the various inconsistencies, we were forced to manually review orders. Running one-off promotions was challenging as it required a complete rewrite of our automation rules for shipments. All this dramatically impacted on our operational speed and efficiency and customer satisfaction. 

We evaluated various shipping solutions available on the market to help meet the growing demand of our business. But we quickly realized that we needed to build something tailored to solve our fulfillment problems and reduce our shipping costs. That is when we engaged a local software development team to build ShipKasa. 

Shifting our fulfillment operations to ShipKasa was seamless. The system has a simple and intuitive UI, so we didn’t have to put much effort into training our staff. Within a few weeks of using ShipKasa, our processing times were cut in half. We don’t have to double-check every label. The number of errors reduced to a fraction of what we used to see with our previous system. Despite the growth in the number of orders we process, our system failures have reduced drastically.   

Our fulfillment operations have become more predictable. This has really helped the team focus on other important parts of the business instead of wasting time on software issues. In addition to improved operations and efficiency, we are seeing material financial impact. By renegotiating our shipping rates with USPS we are seeing a staggering 15% decrease in our shipping costs. We now process and ship all the orders we receive on the same day. My team feels better equipped to scale with our business growth.
Try ShipKasa today to cut your shipping costs and streamline your fulfillment operations.