Built for real-world returns complexity
Adapts workflows based on logic, not manual input
- Handles 4 distinct return types and conditions
- Designed for warehouse and returns agents on the floor
Post-Fulfilment - White-Labelled Returns App
Returns, built for real operations
A fully customizable, white-labelled returns app designed for post-fulfilment workflows - automated, flexible, and built to reduce errors at scale.
Why it works
Built around three principles
Not just a returns form, a system that handles real-world complexity without adding work. All powered through a mobile app.
Automated decisions, fewer errors
Logic-driven flows reduce human mistakes
- Refunds and tickets handled automatically by rules
- Consistent outcomes across all returns
Fully white-labelled and customizable
Custom UI for your brand and operations
- Custom UI for your brand and operations
- No fixed workflows - everything adapts
Built for real-world returns complexity
Adapts workflows based on logic, not manual input
- Handles 4 distinct return types and conditions
- Designed for warehouse and returns agents on the floor
Automated decisions, fewer errors
Logic-driven flows reduce human mistakes
- Refunds and tickets handled automatically by rules
- Consistent outcomes across all returns
Fully white-labelled and customizable
Custom UI for your brand and operations
- Custom UI for your brand and operations
- No fixed workflows - everything adapts
Built for real-world returns complexity
Adapts workflows based on logic, not manual input
- Handles 4 distinct return types and conditions
- Designed for warehouse and returns agents on the floor
Automated decisions, fewer errors
Logic-driven flows reduce human mistakes
- Refunds and tickets handled automatically by rules
- Consistent outcomes across all returns
Fully white-labelled and customizable
Custom UI for your brand and operations
- Custom UI for your brand and operations
- No fixed workflows - everything adapts
How it works
Scan. Review. Submit.
Five steps. Every flow ends with one action. The system handles everything in between.
01
02
03
04
05
Scan label
or search by order ID
Review order
customer + package type
Verify condition
per item with photos
System decides
auto-refund or ticket
Submit
everything syncs instantly
Return Types
Multiple types. Zero guesswork.
Each return type follows a defined logic. The agent scans, the app knows what to do.
~70% of returns
Unopened Factory - Refused
Customer marked the label as refused and sent it back. Package is pristine.
refund days are configurable
~15% of returns
Unopened Factory - Not Refused
Carrier returned the package - customer never received it.
Ticket always created
~5% of returns
Opened Factory
Customer opened and returned the package. Contents need verification.
Refund per item if good
~5% of returns
Customer Packaging
Customer packed the return in their own box. Manual verification required.
Refund per item if good
Built for ShipKasa
Completes the full order lifecycle
Returns isn't a standalone tool - it's the final step in your post-fulfillment workflow, fully synced with ShipKasa.
Real-time sync
Return outcomes write back to orders instantly. No webhooks, no manual re-entry needed.
Automated email notifications
Customers are notified on refund success, partial refunds, or items outside return policy - with photos when relevant.
Phone & tablet ready
Works on any device. Designed for warehouse floors, handheld scanners, and tablets.
Shipping
Order fulfilled and shipped via ShipKasa
Return initiated
Package arrives at warehouse
Returns App
Agent scans, app runs the flow
Auto-outcome
Refund issued or ticket created
ShipKasa sync
Order record updated in real time
Take control of your returns operations
Book a 30-minute live walkthrough. Free, no commitment.
Free30 minutesLive walkthrough